The ING is Germany's third largest retail bank. Working at ING is not just a job. Working for us is a chance to make a difference. How? Because as a global bank we touch the lives of millions of people and strive to have a positive impact on our society and planet. And thanks to our start-up mentality, we stay down-to-earth, approachable and personal – an unbanky bank.

Senior Product Manager – Collections (f/m/x) in Frankfurt

Refining tomorrow's bank processes sounds right up your alley? Do you thrive in complex and highly regulated environments and enjoy bringing structure to challenging initiatives? And do you want to work in an international corporation where empowerment is not a buzzword but a living principle of our culture? Perfect! Apply now – your CV is all we need to get to know you.

As Senior Product Manager, you are the guiding force for your team as you take ownership of our debt collections and garnishment systems, assuming accountability, guiding the product vision, and maintaining a clear roadmap every step of the way to deliver business- and customer-driven outcomes.
Using your roadmap, you align the products Collections strategy, regulatory requirements, and global direction, and cultivate a concise and well-defined backlog, always knowing where to prioritise to drive impact and outcome.
You lead the rollout of system enhancements, including major releases and regulatory changes. With your strong sense for quality and innovation, you ensure smooth delivery through close collaboration with all stakeholders, as well as structured testing, sign-off, and documentation in line with ING standards.
As the central point of contact, you bring together IT, architecture, vendors, and other partners, while working closely with Collections Operations, Risk, Compliance, Legal, and Analytics.
When it comes to cross-country initiatives, you represent local needs and ensure alignment with Global standards – escalating conflicts where needed.
Everything you do drives the transformation of Collections towards the Global Target Operating Model. Here, you identify gaps, translate them into meaningful roadmap actions, and help bring global solutions to life at the local level.
And with a strong sense of responsibility, you keep governance requirements (e.g. MaRisk, outsourcing, data governance) firmly in view, support audits and supervisory interactions, and ensure risks and issues are actively addressed and transparent.

Degree in Economics, Finance, Mathematics, or equivalent qualification
Several years of practical experience as Product Owner or Senior Business Analyst working in a complex, regulated environment
Strong understanding of Collections, Credit Risk, or adjacent banking processes is a plus
Experience leading system implementations and complex change initiatives across multiple countries
Ability to translate strategic objectives into clear, actionable backlogs and delivery plans
Solid stakeholder management skills within local and global matrix-based organisations with the drive and energy to mobilise teams within projects
Structured, outcome-driven way of working and comfortable making prioritisation decisions
Open to cultural diversity in an international environment
Fluent in German and English both written and spoken

Company pension plan, capital-building offers, free Deutschlandticket & bicycle leasING, company restaurant
Hybrid working: In addition to working in the office, you can also work remotely – within operational, regulatory and legal requirements.
Individualized work schedule models, sabbatical, subsidization of nursing & childcare costs
Personal budget for continuing education and development as well as health; plus, a personal budget to set up your mobile working space

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