SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

Do you enjoy leading high-performing engineering and consulting teams to build impactful CRM solutions?
Are you passionate about modern platform engineering using Microsoft Dynamics 365 | Sales & Customer Service?
Do you thrive in an agile, international environment where innovation and accountability drive success?

Practical Information:

Location: Germany (preferred Leipzig or Berlin area) or Belgrad, Serbia | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: Director of Software Engineering | Language requirements: Fluent/professional English, written and verbal

As our new Engineering Manager (gn) Dynamics 365 | Sales & Customer Service, your mission will be to elevate engineering excellence, drive platform maturity, and deliver reliable, high‑impact CRM solutions that support our global Sales organization.

Key responsibilities

Lead, develop and grow a global team of software engineers and technical consultants working on our Dynamics 365 | Sales & Customer Service platform
Drive the strategic evolution of our Dynamics 365 | Sales & Customer Service platform by developing forward‑looking concepts - including the integration of innovations such as AI - to ensure the CRM landscape scales with SoftwareOne's future growth
Establish and continuously improve software engineering processes and ensure adherence to quality standards
Contribute hands‑on to design, implementation, documentation and testing
Collaborate closely with Product Management, Product Owners and, where needed, external partners to deliver impactful solutions

Proven experience leading engineers and technical consultants in Microsoft CRM/CE environments
Solid understanding of enterprise CRM ecosystems, especially Microsoft Dynamics 365 | Sales & Customer Service and Power Platform
Experience designing and implementing sales processes using Dynamics 365 | Sales & Customer Service
Familiarity with agile software development practices (SCRUM, Kanban)
Excellent communication skills (English on C-Level), analytical mindset, and a structured, solution-oriented workstyle

What we offer

An internal IT department that breaks the stereotypes
A modern technology environment working with the latest Microsoft technologies
Agile ways of working, including SCRUM and Kanban, supporting collaboration and continuous improvement
International collaboration with global engineering and consulting teams
Opportunity to help shape and improve engineering processes with real impact
A role that enables you to stay hands‑on in design, implementation, documentation, and testing
Close partnership with Product Management and Product Owners, enabling strategic contribution
A highly engaged and efficient team environment
Clear opportunities for learning, growth and expanding scope, creating space for development, progression and growing responsibilities over time
An environment that prioritizes the “best fit” for long‑term success, giving you the room to grow into the role
A company that invests heavily in talent and training, offering continuous learning, upskilling and a supportive culture that encourages taking ownership and building long‑term expertise
and many more...

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