Medicaroid is a leading Japanese medical device company, established in 2013 as a joint venture between Kawasaki Heavy Industries and the medical diagnostics solutions provider Sysmex Corporation.

Our flagship product, hinotori, is a state-of-the-art robotic-assisted surgery system, currently approved for use in Japan, Singapore, and Malaysia, supporting procedures in urology, gynecology, general surgery, and thoracic. Developed in close collaboration with surgeons and leveraging Kawasaki's decades of expertise in human–machine interaction, hinotori exemplifies precision, safety, and usability in robotic surgery.

We are seeking passionate and talented professionals to join our Medicaroid Europe GmbH headquarter in Düsseldorf, Germany, founded in 2020, to help drive the adoption and advancement of robotic-assisted surgery across Europe.

As a Robotic Implementation Specialist at Medicaroid Europe GmbH, you will play a pivotal role in driving the implementation and adoption of the hinotori robotic surgery system in the hospital. you will engage and collaborate with internal & external stakeholders to deliver comprehensive technical support, enabling confident and efficient use of the hinotori in the OR.

This role has the opportunity to develop into a Senior Robotic Implementation Specialist.

Provide technical support in the OR during robotic-assisted procedures using the hinotori robotic surgery system, ensuring safe, efficient, and uninterrupted use of the system.
Act as the primary on-site technical champion and point of contact in the OR, supporting the overall system setup during cases, troubleshooting, and workflow optimization throughout the daily surgical routine
Identify and resolve technical issues of the system in real time, escalating complex situations in a timely fashion to the appropriate teams when required.
Support hospitals with related materials, equipment, instrument availability and readiness in strict communication with the OR teams and their stakeholders, including ordering processes and stock checks
Collaborate with the Training Department during the customer training at the Medicaroid Intelligence Laboratory training center (MIL ORSI / MIL IRCAD) supporting the customers of the affiliated hospital implementing or using the system.
Bridge the communication between Medicaroid Europe GmbH and the customer site.

Model: On field - Hybrid

Travel: minimum 6

Experience in the OR setting or understanding of the OR setting and dynamics
Min. 2 years of clinical experience or commercial experience in similar role
Personal hands-on technical aptitudes, with willingness to learn complex and advanced medical equipment.
Excellent interpersonal communication skills
Ability to work under pressure and strict deadlines
Ability to work alone and in multidisciplinary teams to achieve the KPIs of the company
Ability to deliver clear relevant information within the boundaries of the role
High organizational and time management skills, prioritizing appropriately the task and the support provided
Ability to escalate situations appropriately in a timely fashion
Proficiency in information gathering, documentation and report writing
Ability to lead and work on projects
B2 verbal and written English required
C2 verbal and written German Required
Flexibility to travel also during unsocial hours
On field support for a minimum of 60% of the time
Personal motivation and striving for improvement and development
The position requires on-site presence at one of the installation sites (Regions Mainz, Tübingen and/ or Gronau).
Valid driver's license, enabling independent travel to and between installation sites.

Our organizational structure is built around collaborative, cross-functional teams, enabling short decision-making paths and a strong partnership-driven culture.
We take work–life balance seriously and provide flexible working conditions that support both professional and personal needs.
We are an innovative company with a start-up mindset, offering the opportunity to actively shape structures, processes, and milestones.
Talent development is a priority, supported through close collaboration between management, functional departments, and Human Resources.
We strongly believe in lifelong learning and view continuous professional development as a core element of our culture.
Employee well-being matters to us — we actively promote health initiatives, including a weekly fresh fruit delivery to support a healthy work environment.
You will benefit from 30 days of annual leave, in addition to company holidays on carnivals „Rosenmontag“, on Christmas Eve, and on New Year's Eve.

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